Big Play

Hopefully you will never need to return a product, but if you do, please follow instructions below:

Damaged Goods:
If your goods arrive damaged, you must notify us within 3 days so we can arrange for the items to be replaced and collected.

Unwanted Goods:
If you decide that you no longer want the items, you must contact us within 7 working days of delivery. We will then arrange for our specialist courier to collect the items from you at full cost of £55 which will be deducted from your refund. (It is illegal to send the items through the postal service or an unlicensed courier).

Items must be unopened and in their original packaging. However you may open transport packaging to inspect the goods. Refunds will be issued upon receipt and inspection of the goods minus postage and packaging both ways (£45+£55).